In this article, there is a lot of focus on processes, and trying to come up with the perfect process that fits a business. But what I think is interesting is that the author says that you can't come up with a perfect process without factoring in the people that will be in the process.
A process may sound perfect on paper, but if the people don't buy into it or if the people can't adapt to the process, then the business will fail or will have to find something else to create a change.
Certain changes don't always work even if it sounds perfect. People must be factored into the equation as well. In a growing age of technology I think this is very important because we tend to take people for granted and don't think of them as quite as important as they really are.
After all, we are the central part of the equation in all businesses and processes and we are the factors that make things work or not. Humans must also manage the work and the process for things to be successful. Very interesting to me that not everything can be solved with more technology. Sometimes that is a bad thing.
http://www.cio.com/article/619276/Processes_and_the_People_Factor?source=rss_news
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